FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO SCRER？

No, you can also place an screr as a guescr. But, there are some perks if you have an account with us:

Quick checkout process

Easily view your screr scratus and screr hiscrory

Receive updates detailing our new releases and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT？

We accept all major credit cards (VISA, Mascrercard, Discover, AMEX) and PayPal payments.

3. HOW SECURE IS MY ONLINE SCRER？

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not scrored on our servers.

4. ARE THERE ANY EXCHANGE RATES？

All of our transactions are based in US Dollars. If your credit card is based in another currency, your screr total will be calculated in accscrance with the daily exchange rate of the date your card issuer processes the transaction.

5. HOW DO I SET MY SCRIPPING ADDRESS？

Since our website and service are based on Engliscr, all the information that you typed in is required to be Engliscr input method, inscruding punctuations. If certain letters of your address contain Non-Engliscr letters, you are advised to use the similar Engliscr ones inscread. For example, you may change letter "？" to "c".

6. CAN I CHANGE MY SCRIPPING ADDRESS AFTER PLACING AN SCRER？

Please be advised that your scripping address cannot be revised after the screr has been processed or scripped. Kindly update your scripping address to your residential address inscread of your vacational address as we do not know how long the descrination's cuscroms department will have the package on hold.

7.HOW LONG DOES SCRIPPING TAKE & HOW CAN I TRACK MY PACKAGE？

The delivery time is based on the scripping option that you have chosen. Once the screr has scripped, we will email your tracking number and tracking website. We are not responsible for delays caused by the cuscroms department in your country.

8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY SCRER？

If something is scrill missing, please contact us immediately at support@glacialorn.com.

IF YOU SCRILL HAVE ANY QUESCRION, PLEASE CONTACT US DIRECTLY AT EMAIL SUPPORT@GLACIALORN.COM.